Cancellations or Changes to orders.
Unfortunately we are unable to cancel orders or make any changes to orders once they have been placed. This includes change of address.
Refunds.
We are unable to expect returns for refunds on personalised gifts, wax melts or candles.
Non Personalised Returns - If your items arrives and you change your mind or you need a different size. You will be able to return your non-personalised item for a credit voucher. You have 14 days to let us know of your return, from delivery date. We will also need the goods back within 14 days after this notification.
credit notes will be processed within 14 days.
Please note: We do not cover the return postage and we advise that you send these back signed for and keep proof of postage.
Personalised gifts are any items you have selected a name or date or any information.
If your personalised order is returned to us you have the choice of re paying for postage or we can destroy the item for you. No refunds will be issued.
Exchanges
Please note you must left us know within 14 days of delivery if you wish to exchange non personalised items.
We are only able to exchange non personalised items.
These will need to be sent back to use at your cost. The return postage is not covered. We do recommended using a signed for or tracked service & keeping proof of postage.
Once the exchange has been excepted we will need the goods back within 14 days. These will be checked they are in the same condition as leaving us. Then the new item requested will be sent out.
Can I Collect My Order
Currently we are unable to offer collection. All orders will be posted in your selected service.
How long will it take to post?
All Items (unless stated otherwise) are made to order.
Please check the our home page for our current dispatch times. We always try and get all ordered dispatched within 1-5 working days. At busy times this may change.
If you require your items sooner then this, then please do contact us before ordering.
What Postage Options Do You Have?
We offer 48 or 24 hours tracked postage options.
I Have An Issue With My Order
If you have any issues with your order we must notify us within 7 days of delivery. This can be any errors, change of mind or damaged items.
Please note: any items with issues after 2 weeks will be classed as wear and tear.
Can I Add Or Make Changes To My Order
Unfortunately we are unable to add or change any orders once they have been placed.
Damages
Any Damages must be notified to us with 5 days of delivery.
Please keep any damaged items & packaging as we may need to send a return labels to have the goods back for your exchange to be processed.
Errors
Any errors must be notified to us with 5 days of delivery.
Please keep any miss spelt or incorrect items as we may need to send a return labels to have the goods back for your exchange to be processed.
You will need to return these items in original condition for the correct items to be sent.
All returns must be back with us within 14 days from notification.
Discount Codes
All discount codes must be added at checkout, we are unable to make refunds or cancel any orders if a code has been missed. We also reserve the right to cancel any sale orders used with a discount code. Sale items are not available with any discount code.